Attack problems like a Viper! A main responsibility of fire/EMS department leadership is problem solving and fixing issues. However, the industry lacks a standard framework and tools to address problems in a systematic way. This makes it difficult in identifying causes of problems, creating solutions that last, and managing risk. This book provides leadership solutions for fire and EMS department membership including operational officers, administrative officers, senior/lifetime members, rising/aspiring firefighters and EMT’s, and rookie members alike through the V.I.P.E.R. Improvement Model. The V.I.P.E.R. Improvement Model is a fire/EMS specific bundle that uses an organized set of business tools to uncover and solve issues that present themselves to departments. This book provides a quality improvement structure on how to build a strategic plan, how to conduct a root cause analysis, how to measure performance and poor variability with control charts, how to develop a marketing plan and forecast, how to manage a membership with strategic human resources and motivation-based management, how to change a process that lasts, and how to analyze and manage risk. The V.I.P.E.R. Improvement Model can help you become a more effective leader within your fire or EMS department. This book can also act as a great supplement text to any first responder or public safety leadership, management, quality improvement, or officer training course. Join the movement! With V.I.P.E.R. Improvement.